Frequently Asked Questions

Patients take readings at home using paired Bluetooth devices — a blood pressure monitor, a pulse oximeter, or a weight scale. The readings are transmitted wirelessly from the device to the Zeli Care mobile app on your phone, and then sent securely over an encrypted connection to the Zelicare server. Your care team — nurses, doctors, and administrators — can view these readings on their clinical dashboard. If any reading falls outside the safe range defined by your clinician, the system generates an alert automatically so your care team can follow up promptly.

Zelicare serves multiple roles within a healthcare organization. Patients use the mobile app to take and submit vital sign readings. Nurses monitor their assigned patients' data, receive out-of-range alerts, and communicate securely with patients via in-app messaging. Doctors review patient data across their organization and act on escalated alerts. Organization administrators manage staff accounts, patient rosters, and organizational settings. The platform is designed for clinics, nursing homes, home health agencies, and individual medical practices.

Contact our team through the Contact Us page. We will set up your organization on the platform, create your administrator account, and walk you through adding staff members and patients. Your team can begin monitoring patients as soon as devices are paired with the mobile app. We support onboarding for multi-provider clinics as well as individual solo practices.

Zelicare currently supports three types of Bluetooth-enabled medical devices manufactured by A&D Medical: a blood pressure monitor (A&D UA-651BLE) that measures systolic and diastolic blood pressure plus pulse rate, a pulse oximeter (A&D TM-200BLE) that measures blood oxygen saturation (SpO2) and pulse rate, and a weight scale (A&D UC-352BLE) that measures body weight. Support for additional device types can be added over time.

Open the Zeli Care app on your phone and go to the device section. For blood pressure, wrap the cuff and press the Start button on the monitor — the app detects the reading automatically via Bluetooth. For pulse oximetry, place your finger in the oximeter and tap "Take Reading" in the app. For weight, step on the scale, press the Set button on the back of the device, and tap "Take Reading." Once captured, the reading is saved to your account and visible to your care team within moments.

You need an internet connection (Wi-Fi or mobile data) for the reading to be transmitted from your phone to the Zelicare server. The Bluetooth connection between the medical device and your phone works without the internet, but the reading will not reach your care team until your phone is online.

Currently, Zelicare is engineered and tested specifically with the A&D Bluetooth devices listed above. Using other devices is not supported at this time because each device communicates using specific Bluetooth protocols that the app must understand to receive accurate data. We may expand device compatibility in the future.

When a vital sign reading falls outside the safe range configured by your clinician (or the system default), the platform automatically generates an alert. The alert is routed to the appropriate care team member — typically the patient's assigned nurse. If the nurse does not acknowledge a critical alert within the defined response window, it escalates automatically to a doctor or organization administrator. This ensures no critical reading goes unnoticed.

Yes. Every patient starts with clinically informed system default ranges (for example, systolic blood pressure 90–120 mmHg). Your doctor or nurse can override these defaults and set personalized ranges for each vital sign based on your individual health profile. There are also system-governed safety thresholds (such as SpO2 below 90%) that cannot be relaxed, ensuring critical conditions always trigger an alert regardless of custom settings.

Yes. Patients have a dedicated "Out of Range" section on their dashboard where they can view any of their readings that triggered an alert. The information is presented in plain, patient-friendly language — you will see what was measured, when it was measured, and a note to contact your care team if you have concerns. The clinical detail (alert severity, routing, and escalation) is visible only to your care team.

Yes. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Access to patient data is strictly controlled through role-based permissions — only authorized members of your care team can see your information. We maintain comprehensive audit logs of every data access and system action. The mobile app automatically logs you out after a period of inactivity. Our servers are protected with SSH brute-force prevention, automated security updates, daily encrypted backups, and log monitoring.

Zelicare is built around HIPAA safeguards. We implement administrative, technical, and physical security controls designed to protect the confidentiality, integrity, and availability of electronic Protected Health Information (ePHI). These include encryption in transit, role-based access controls, audit logging, automatic session timeouts, and secure credential storage. Where required, we enter into Business Associate Agreements (BAAs) with healthcare organizations that use the platform. For full details, please see our Privacy Policy.

Access to your data is governed by role-based permissions. Your assigned nurse can see the readings and alerts for the patients in their caseload. Doctors within your healthcare organization can view patient data for treatment purposes. Organization administrators can manage accounts and view organizational reports. No one outside your healthcare organization can access your data. We do not sell, rent, or share your health information with advertisers, data brokers, or any unrelated third party.

Yes. You have the right to access, correct, or request deletion of your personal information, subject to legal record retention requirements (for example, HIPAA requires certain health records and audit logs to be retained). You can view your own readings and alerts directly in the app or web portal. For a comprehensive data export or a deletion request, contact us at privacy@zelicare.com. We respond to all requests within the timeframe required by applicable law.

The Zeli Care mobile app is available for Android (version 5.0 and above) and iOS (version 15.0 and above). You need a phone with Bluetooth capability to pair with the medical devices. The app is currently available through your healthcare organization — public store availability is coming soon.

The mobile app requires a compatible smartphone (Android or iPhone). However, patients can also log in to the Zelicare web portal using any modern web browser on a computer or tablet to view their readings, alerts, and messages. Readings themselves must be taken via the mobile app since it handles the Bluetooth connection with the medical device.

Open the Zeli Care app and navigate to the device connection screen. Make sure Bluetooth is enabled on your phone. Put the medical device into pairing mode (for example, long-press the Start button on the blood pressure monitor until the Bluetooth icon blinks). Tap "Take Reading" in the app — your phone will discover and pair with the device. Once paired, subsequent readings connect automatically. If you have trouble pairing, try removing the device from your phone's Bluetooth settings and pairing again from the app.

Yes. Patients can send secure text messages to their assigned nurse directly through the Zelicare web portal. Your nurse will receive a notification and can reply from their messaging dashboard. Messages are stored securely and are not visible to anyone outside the patient–nurse pair. Please note that messaging is not intended for emergencies or urgent medical situations — if you are experiencing a medical emergency, call your local emergency number immediately.

Yes. Zelicare includes built-in video consultation functionality, allowing care team members and patients to have face-to-face virtual visits without leaving the platform. Video sessions are facilitated through a secure third-party provider. Session metadata (such as duration and participants) is recorded for administrative purposes, but the audio and video content is not recorded unless explicitly disclosed at the time of the session.

Yes. Zelicare supports an "Individual Practice" mode designed specifically for solo practitioners. A solo doctor receives a small organization with a single doctor seat, and can add a nurse and up to 50 patients. The doctor uses two logins — one for clinical work (viewing patients, setting ranges, reviewing alerts) and one for administrative tasks (managing accounts and settings). This keeps role-based access clean while requiring no extra infrastructure.

Organization administrators assign nurses to specific patients through the Zelicare web dashboard. Once assigned, the nurse sees only their assigned patients' data — readings, alerts, and messages are scoped to their caseload. A nurse can be assigned patients across multiple doctors within the same organization. Doctors retain organization-wide visibility for clinical oversight.

Zelicare supports a range of healthcare organization types, including clinics, nursing homes, home health agencies, and individual medical practices. Each organization has configurable capacity limits for the number of doctors, nurses, and patients. The platform adapts to both large multi-provider facilities and small solo practices.

Yes. Zelicare maintains a complete audit log of all significant actions — logins, logouts, data access, account changes, range modifications, alert activity, and more. Organization administrators and super administrators can view, filter, and export these logs. This supports HIPAA compliance requirements for access tracking and accountability. Security events (such as failed login attempts and account lockouts) are logged separately in a dedicated security dashboard.

You can log in using your email address and password. For the mobile app, open the Zeli Care app and enter your credentials on the login screen. For the web portal, visit zelicare.com/login in any modern browser. Your account is created by your healthcare organization's administrator — you do not need to self-register.

You can request a password reset through the web portal by clicking "Forgot Password" on the login page. You will receive an email with instructions to set a new password. If you do not receive the email, check your spam folder or contact your organization's administrator for assistance.

Yes. For security, if you enter the wrong password multiple times in a row, your account will be temporarily locked. This protects your account from unauthorized access attempts. If you are locked out, wait for the lockout period to expire or contact your organization's administrator to unlock your account.

Please visit our Contact Us page and submit your question. Our team will get back to you as soon as possible. For privacy-related inquiries, you can also email us directly at privacy@zelicare.com.